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iTi Knowledge Base

  • VRI Quick Reference Guide

Best Practices for Communicating Through an Interpreter

  • Brief the interpreter and state the goal of the call.
  • Address the LEP1 (Limited English Proficiency) directly when speaking, not the interpreter.
  • Use short, concise sentences, and avoid jargon.
  • Speak clearly and pause often.
  • Avoid interrupting the interpreter.
  • Set the camera to be stationary where the LEP and/or others are visible in frame.

1LEP may also be the Deaf or Hard-of-Hearing individual.

VRI - Getting Started


  1. Ensure that the device has a strong Wi-Fi connection. Go to Settings .
  2. Close all open apps. Double-press the home button to bring up the Multitasking view then swipe up on each app.
  3. Open the Video Interpreter app .
  4. Enter and/or select required fields then click .
  5. Confirm that Video and Audio devices are working properly. Tip: look for the green check marks.
  6. Select an Expertise1. Please take note of estimated wait times.
  7. If you don't find the specific expertise or require a certain dialect, please tap to connect with an operator to assist  you.

1To see a partial language list, please visit: Language Lists.

VRI - Troubleshooting


  1. Perform a Connection Test. Click the Menu then select Connection Test .
  2. The application will automatically test your system's Operating System, Browser, and Internet Speed.
  3. Next, answer the prompts pertaining to the tests of your Microphone, Speakers, and Camera.
  4. If any of your system devices are working, please

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